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Case brief

UPI collect-request impersonation

CX-2026-0141

On 11 October 2026 at about 14:20, the complainant R. Mehta (synthetic) of Navrangpura, Ahmedabad received a call from +91 90000 41207. The caller said he was an officer from "Demo Bank" refunds department and that a refund of ₹2,300 was pending. He asked the complainant to approve a UPI collect request to receive the refund. The complainant approved a request from the handle refund.help@okdemo and ₹48,500 was debited, transaction reference UTR 6281 0042 7731. The caller then asked for an OTP, which the complainant did not share. A follow-up SMS came from the same number with a link to demo-refund-help.example.com.

Case status

Case timeline

12 d agoCase created from synthetic sample

Evidence register

payment-screenshot.pngimage

bank-statement-oct.pdfdocument

Related entities

person / R. Mehta (complainant)
phone / +91 90000 41207
organization / Demo Bank (claimed)
email / refund.help@okdemo

Open investigation

Evidence (2)Report